SHIPPING & RETURNS

Shipping Policy:

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1. We offer shipping within Australia.

2. Orders are typically processed and shipped within 3 business days.

3. Shipping costs will be calculated at checkout based on the delivery location and the weight of the items.

4. We use reputable carriers to ensure safe and timely delivery.

5. Customers will receive a tracking number via email to monitor the progress of their order.

6. Please note that delivery times may vary due to factors beyond our control.

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Returns Policy:

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1. We accept returns within 7 days of the delivery date.

2. To initiate a return, customers must contact us at on the website to request a Return Authorisation.

3. Returns are accepted for items that are damaged upon arrival or if the wrong item was received.

4. If you receive a damaged item, please provide photos as proof and we will arrange a replacement or refund once the item has been returned including the cost of your postage.

5. Due to hygiene reasons, we cannot accept returns on used soaps.

6. Return shipping costs for eligible items will be covered by us.

7. For non-damaged items, customers may be responsible for return shipping costs.

8. Refunds will be processed within 7-10 business days after receiving and inspecting the returned items.

9. Please ensure that returned items are in their original packaging and unused.

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Compliance with Australian Legislation:

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1. Our shipping and returns policy is in accordance with the relevant Australian consumer protection laws, including the Australian Consumer Law (ACL).

2. Customers are entitled to a repair, replacement, refund, or compensation for items with major faults or defects.

3. We are committed to ensuring that our customers' rights under the ACL are upheld.